Terms & Conditions
The Pause Retreats and Events
1. Suitability for Beginners
This retreat is designed for all experience levels. Whether you’re new to Pilates, art, or both, all sessions are beginner-friendly and guided with care.
2. Solo Travellers Welcome
You're more than welcome to come alone! Many guests attend solo, and we foster a supportive, community-centered atmosphere so everyone feels connected and comfortable from the start.
3. Wi-Fi & Digital Detox
Wi-Fi is available, but we encourage you to disconnect and be fully present. Use this time to unwind, recharge, and connect with yourself and others—away from the usual distractions.
4. Bathroom Facilities
Bathroom facilities vary depending on the retreat or event location. Some accommodations may provide shared bathrooms, while others may offer private or ensuite options. Please check the specific retreat or event details before booking to confirm the type of bathroom facilities available
5. Pets & Children
This retreat is for adult women only. We are unable to accommodate pets or children at this time. Thank you for understanding.
6. Cancelation & Transfer Policy
Due to limited capacity of this retreat, all bookings are final and non-refundable.
We are unable to accommodate cancellations or date changes under any circumstances. However, you may transfer your booking to another person if you are unable to attend. Please notify us in writing before the retreat start date with the full name and contact information of the person taking your place.
7. Food & Allergies
We strive to provide delicious and nourishing meals throughout the retreat.
If you have any allergies, intolerances, or special dietary requirements, you must inform us in writing at least 7 days before the retreat begins.
While we do our best to accommodate reasonable dietary needs, failure to communicate allergies or restrictions in advance means we cannot guarantee suitable meals and you accept full responsibility for any issues that may arise as a result.
8. Travel Insurance
We strongly recommend purchasing comprehensive travel insurance to cover unexpected events, including illness, travel disruptions, or emergencies.
Product Order Terms
1. Order & Contract Conclusion
By placing an order for a box, the customer submits a binding purchase offer. The contract is concluded once the order is confirmed by us via email or order confirmation. All boxes are sold as one-time purchases and are not subscriptions.
2. No Right of Return or Cancellation
Under Swiss law, there is no general right of withdrawal for online purchases. Once an order has been placed and confirmed, it cannot be cancelled, modified, or returned. All sales are final. No refunds or exchanges will be provided.
3. Delivery & Risk Transfer
Delivery details and estimated delivery times are provided at checkout. The risk transfers to the customer upon dispatch of the box. Any visible transport damage must be reported immediately upon receipt.
4. Discounts & Vouchers
Any discounts or vouchers are valid only for the period stated at the time of issue. They cannot be exchanged for cash, transferred to third parties, or combined with other promotions unless explicitly stated otherwise.
5. Partner Products & Inclusions
Boxes may include products or benefits from partner brands. Availability, content, and benefits may vary and are subject to change. No claims can be made for specific items unless expressly guaranteed.
6. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. The version valid at the time of order shall apply. Continued use of our services constitutes acceptance of the applicable terms.